• The Benny™ Prepaid Benefits Card

    Benny™ is a special-purpose MasterCard® that draws on the value of your annual FSA or HRA election amount. It gives you an easy, automatic way to pay for qualified healthcare expenses not covered by your health insurance. Each time you incur a qualified healthcare expense at a health-related business (like a pharmacy or doctor’s office) that accepts MasterCard®, simply use your Benny™ Card. The amount of your qualified purchases will be deducted automatically and the pre-tax dollars are electronically transferred to the provider for immediate payment.

    Email Notifications

    In an effort to be more environmentally responsible, we send your Benny™ MasterCard® letters via email. Please take a moment to make sure we have your current email address. 

    To update your email address, visit your profile section on MyFlex or email us at psacustomerservice@pacificsource.com. If we don't have your email on record, notices will be sent by regular mail.

    FSA and HRA Participants

    If you are an FSA or HRA participant and currently have outstanding Benny™ transactions, you will receive one or more of the following notices, based on your account status:

    1. First notice: If we have your valid e-mail address, you will receive the notice by e-mail. Otherwise, you will receive the notice by mail.
    2. Second notice: If we don’t receive a response, we will send you a second letter four weeks after the first letter. All notices from this point forward will be sent by mail only. This notice will explain that you have only two more weeks to respond to our request for documentation.
    3. Third notice: If we don’t receive a response, a third notice will indicate the card has been temporarily suspended and will explain the steps required to reactivate it. We will send this notice six weeks after the first notice was sent, and the card will suspend on the same day.

    Insufficient Documentation Notice

    If you send documentation, but it is not enough to support the transaction or it indicates the transaction was ineligible, we will notify you. You will have two weeks from the date of this letter to resolve the outstanding transaction before your card is temporarily suspended. 

    Helpful Tips for Using Your Benny™ Card

    Check your receipt: Before you leave the doctor’s office or pharmacy, look at your receipt. All receipts must show three things: 

    • Date of service or purchase date 
    • Brief description of the item or service 
    • Dollar amount (patient responsibility after insurance, if any)

    This is especially important when you purchase a prescription, as pharmacies sometimes provide only the debit card receipt, which doesn’t include an item description. If your receipt is incomplete, ask the provider or pharmacist to print out a receipt for you showing all three pieces of information.

    Ineligible Expenses: If you are notified that you have made an ineligible purchase with Benny™, you have two options:

    1. Mail a refund (check or money order) for the ineligible purchase amount to: PacificSource Administrators, PO Box 70168, Springfield, Oregon 97475.
    2. Submit a receipt for an out-of-pocket expense (not paid with Benny™) to be used toward the ineligible expense.

    Questions?

    Feel free to give us a call at (541) 485-7488 or toll-free at (800) 422-7038.

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    Note: Not all employers offer the Benny™ Card. Contact your benefits manager if you're not sure whether your plan includes Benny.