Forms and Materials
Privacy and HIPAA
Benny™ is a special-purpose MasterCard® that draws on the value of your annual FSA or HRA election amount. It gives you an easy, automatic way to pay for qualified healthcare expenses not covered by your health insurance. Each time you incur a qualified healthcare expense at a health-related business (like a pharmacy or doctor’s office) that accepts MasterCard®, simply use your Benny™ Card. The amount of your qualified purchases will be deducted automatically and the pre-tax dollars are electronically transferred to the provider for immediate payment.
In an effort to be more environmentally responsible, we send your Benny™ MasterCard® letters via email. Please take a moment to make sure we have your current email address.
To update your email address, visit your profile section on MyFlex or email us at firstname.lastname@example.org. If we don't have your email on record, notices will be sent by regular mail.
If you are an FSA or HRA participant and currently have outstanding Benny™ transactions, you will receive one or more of the following notices, based on your account status:
If you send documentation, but it is not enough to support the transaction or it indicates the transaction was ineligible, we will notify you. You will have two weeks from the date of this letter to resolve the outstanding transaction before your card is temporarily suspended.
Check your receipt: Before you leave the doctor’s office or pharmacy, look at your receipt. All receipts must show three things:
This is especially important when you purchase a prescription, as pharmacies sometimes provide only the debit card receipt, which doesn’t include an item description. If your receipt is incomplete, ask the provider or pharmacist to print out a receipt for you showing all three pieces of information.
Ineligible Expenses: If you are notified that you have made an ineligible purchase with Benny™, you have two options:
Feel free to give us a call at (541) 485-7488 or toll-free at (800) 422-7038.