Access Benefits Online
Privacy and HIPAA
Please note: Some employers do not offer this feature. If you are unsure whether or not you have the Benny card, please contact your human resources manager or plan administrator.
Step one: Activate your Card. There are two options:
Step two: After activation, please sign the back of your card. You may begin using your card within one business day after funds have been loaded to the card.
You may begin using your card within one business day after funds have been loaded to the card.
If you do not have your unique PSA Member ID number or need additional assistance, please contact us at (800) 422-7038.
No, your Benny™ is valid for five years. You will receive new Cards approximately two weeks before your current one expires.
You will need to submit a Request for Reimbursement Form, accompanied by proof of the following information:
You can check the balance by logging into MyFlex, MyBenny, or by calling Customer Service at (800) 422-7038.
Ask your provider to charge the exact amount remaining on the Benny™, and pay the difference by cash or check. If they attempt to charge the full amount, your Card will be declined.
Here are a few possibilities:
The IRS requires that we verify all expenses that are not automatically accepted by our system. The system recognizes copay amounts given to us by your employer, as well as purchases made at retailers that have implemented an IRS-approved inventory system.
Doctors, dentists, and other healthcare providers do not have that specialized inventory system in place, so our computers are not able to determine what the purchase was for. We need to see documentation that shows the following:
If you have outstanding Benny™ transactions, you will receive one or more of the following notices, based on your account status:
First notice: If we have your email address, you will receive the notice by email. Otherwise, you will receive the notice by mail.
Second notice: If we don’t receive a response, we will send you a second letter, four weeks after the first letter. All notices from this point forward will be sent by mail only. This notice will explain that you have only two more weeks to respond to our request for documentation.
Third notice: If we don’t receive a response, a third notice will indicate the Card has been temporarily suspended and will explain the steps required to reactivate it. We will send this notice six weeks after the first notice was sent, and the Card will suspend on the same day.
If you send documentation, but it is not enough to support the transaction or it indicates the transaction was ineligible, we will notify you. You will have two weeks from the date of this letter to resolve the outstanding transaction before your Card is temporarily suspended.
To find a list of transactions that require verification:
If you’ve made an ineligible purchase with Benny™, we will contact you. At that time, you have two options:
The IRS requires 100 percent of all charges be verified either through our auto-substantiation process or by submitting requested documentation. If there are any charges unverified or marked ineligible, it is mandatory (per the IRS) to suspend the Card until the items can be verified. Once the items are cleared up the Card will be reinstated.
Please contact Customer Service at (800) 422-7038 to request deactivation of your Benny card.
Please contact Customer Service at (800) 422-7038 to request a replacement Benny card. There will be a charge of $10, which will be debited from your account.
The second Card can be used by your spouse or child for their eligible medical expenses. Both will be printed with your name, but the second user should sign their own name on the back of the Card. Additional Cards can be requested at any time for a $10 fee, which will be credited from your account.
Feel free to contact us:
Email: firstname.lastname@example.org Phone: (541) 485-7488 Toll-free: (800) 422-7038
FSA Health Related Expenses
FSA Dependent Care Expenses
BennyTM Prepaid Benefits Card
Health Reimbursement Accounts
Premium Only Plans