• Imaging Technology Speeds Claims Processing

    Imaging involves scanning paper, and electronically storing and displaying an image of the paper on a computer screen. Imaging in combination with electronic data interchange (EDI) helps us improve efficiency, accuracy, security, and customer service.

    How does imaging help?

    With imaging, data entry becomes much faster and more accurate. Information is "read" electronically from the paper source by scanner rather than keyed in manually. This allows us to immediately find claims anywhere in our system, so we know precisely where each claim is at any given time.

    Imaging also reduces the need for tedious tasks like sorting, batching, and paper handling, and it keeps our claims data disaster-proof, because magnetic media copies of all claims are stored securely off-site.

    Most importantly, imaging enhances our customer service to providers and members.

    Guidelines for claims to be imaged

    You can help us process your claims faster and more accurately by following these simple guidelines:

    • Submit claims on a HCFA 1500 form.
    • Make sure the print is dark, clear, and free of smudges.
    • Use 10 to 12 point black or blue type.
    • Make sure all information is aligned within the appropriate box.
    • Include only information needed for that claim.
    • Use only one code per service line.
    • Circle any specific pertinent information.
    • Include the diagnosis appropriate to the date of service in Box 21(1).
    • Include any diagnosis corresponding to Box 21(1) in Box 24(E).
    • Include your federal tax ID number in Box 25.

    Following these guidelines will help us make the most of this technology and improve our service to you and our members. If you have any questions about imaging, feel free to contact us:

    Email: asocustomerservice@pacificsource.com  

    Phone: (503) 598-8908 or toll-free (888) 532-5332.