•   InTouch provides access to your beneifts, 24/7. Login to InTouch  or  Register for InTouch             Access your FSA, HRA, HSA, and transportation benefts, 24/7. Login to MyFlex.             Access your COBRA benefits, and make a payment, 24/7. Login to the COBRA Web Portal. 
  • FSA/HRA Transaction Reports Arrive this Month

    April 2, 2015 - In order to keep your flexible spending account (FSA) or health reimbursement arrangement (HRA) in compliance with IRS guidance, we are implementing a new process to help correct any improper payments or debit card transactions.

    As you may know, employees will now have a deadline for supplying the proper documentation for transactions that remain unsubstantiated after our initial requests have been issued. Employees must supply documentation for transactions within 150 days of the end of the plan year in which the transaction occurred or within 150 days after the debit card has been closed. Without substantiating documentation, the transaction will be deemed as undocumented and unrecoverable, and you will need to request repayment of these amounts from employees or report these as wages on Form W-2.

    This month, if you have employees with unsubstantiated or ineligible transactions, our representatives will email you a report. We will also provide reports in August. Of course you’re welcome to request this report at any time. Contact your Client Service Representative or our Customer Service Department, and we will be happy to provide it.

    For more information about the process, please see our “Correcting Undocumented Debit Card Transactions” bulletin at PSA.PacificSource.com/2014-12-important-news.aspx.


    We’re happy to help. Please contact us at (800) 422-7038 or psacustomerservice@pacificsource.com.